Sage Software- CRM Customer Care

Effective customer interactions can maximize business opportunities and customer satisfaction, and Sage CRM leads you in every step of the way. Building and supporting long-term customer satisfaction and loyalty are at the core of the Sage CRM Customer Care module.

Allowing fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, your Maryland/ DC absed business will have complete and accurate data sitting at your fingertips — enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

 Contact Management: Deliver superior customer service with real-time access to relevant customer data.
 Knowledge Base: Store support incidents and case solutions in a central Knowledge Base.
 Call Center Support: Access a central repository for all customer data, resolving issues quickly.
 Service Agreement Management: Easily track and meet your service level agreements.
 Tracking: Track your customers' needs and maintain a complete history of customer-related interaction.
 Reporting: Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

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